Citizen Services
Citizen Services This week, we continue our series on Reinventing Civic Services with Intelligent Automation with a look at the factors each of our award-winning government agencies considered to ensure the provision of effective citizen services. Intelligent Automation of Citizen Services Given the ‘hands on’ nature of internal process work, it can often […]
Project Successes Featuring Intelligent Automation
Project Successes Featuring Intelligent Automation This week, we continue our series on Reinventing Civic Services with Intelligent Automation with a look at the role intelligent automation plays in enabling internal business process for effective service outcomes. Intelligent Automation While improved civic engagement and sustainable revenue growth are the core drivers that spur smart […]
Revitalizing Governance with Data Driven Customer Experiences
Revitalizing Governance with Data Driven Customer Experiences This week, we continue our series on Reinventing Civic Services with Intelligent Automation with a look at the role data integration plays in achieving winning customer experiences. You’d be hard pressed to find three more distinctly different communities than Philadelphia, Albuquerque, and Douglas County. Yet, […]
Reinventing Civic Services with Intelligent Automation
Reinventing Civic Services with Intelligent Automation The expectations have changed for government services. A now digital savvy populace expects the same real-time convenience and personalized user experiences as those enjoyed in their daily transactions with customer friendly consumer brands. Constrained by system silos (both data and operationally), tight budgets, entrenched workflows, and oft conflicting […]
Government Spotlight: Chief Building Official
Government Spotlight: Chief Building Official From Honolulu to Halifax, Chief Building Officials (CBOs) play a critical role in the efforts of local governments to empower the building of safe structures. As with almost all present-day government personnel, the mission of CBOs is greatly affected by their ability to leverage enterprise software systems to realize both […]
PLI Responds Rapidly to COVID Crisis with Citizen Chat
PLI Responds Rapidly to COVID Crisis with Citizen Chat The City of Pittsburgh’s Department of Permits, Licenses and Inspections (Pittsburgh PLI) has launched online chat support to provide citizens with immediate and interactive support during the COVID-19 Crisis. In anticipation of the Department closing public access in compliance with COVID-19 prevention measures, Pittsburgh PLI, […]
Measuring Your Current Organizational Readiness for Change
Measuring Your Current Organizational Change Readiness Are you a government agency planning to implement a new enterprise software solution in the immediate to near future? If so, have you taken measures to assess whether your organization is truly ready to succeed with a major change project of this scale? Having successfully implemented large scale software […]
Cloud-Based Software Meets Demand for Teleworking Tools
Cloud-Based Software Meets Demand for Teleworking Tools For government agencies striving to maintain services during the current COVID-19 Pandemic, telework is increasingly becoming the prevalent tactic for keeping staff proactive and productive—while simultaneously supporting the current needs for social distancing and self-isolation. While the advantages of teleworking (otherwise known as telecommuting, working from home […]
Transforming the Government Customer Experience
Solution Brief: WebUI Transforming the Government Customer Experience What does a superior government customer experience look like from a citizen’s perspective? For many, the phrase immediately evokes expectations of an end user transaction and/or information exchange, with most of these interactions increasingly taking place via self-service websites. The reality however is such interactions typically represent […]
CSI: COTS Software Investigation
Spot the Clues to Avoid a Software Crime For many government clients, a failed COTS* software project can often feel like a crime scene. Clues that could have helped avoid a costly project failure are often revealed only after the fact, reminding all involved of the critical importance of careful due diligence in choosing a […]